Frequently Asked Questions:
1. How long is required to implement a project, such as WMS solution?
Answer: The implementation period depends on the scale and complexity of the project. In general, our project implementations complete in 3 months or less. However, some larger scale projects can take from 6 to 12 months. We are able to provide a more accurate estimation once we understand your requirements.
2. Does your WMS support 3PL/4PL?
Answer: Yes. INFOLOG WMS is built with 3rd-Party Logistics capabilities and features including 3PL Billing such as storage charges, receiving/picking/shipping handling charges and more.
3. Can your WMS work with barcode scanners?
Answer: Yes. INFOLOG WMS has an RF Handheld Scanner module that integrates seamlessly with INFOLOG WMS via Wi-Fi connection.
4. Is your WMS 100% web-based?
Answer: Yes. INFOLOG WMS is 100% web-based thin client.
5. Can it support other languages beside English?
Answer: Yes. We support languages other than English. Translation may be required for languages currently unavailable.
5. How do you support clients in countries without your support team?
Answer: Our support teams are able to support remotely through remote connection software such as Teamviewer or Skype. We are also working on expanding our presence with offices now in North America, Singapore, Indonesia and Vietnam.
6. Are you able to support clients in a different timezone?
Answer: Yes. 24/7 Support is available.
7. Can your solutions work on the Cloud?
Answer: Yes.
8. Can your WMS integrate with my ERP?
Answer: Yes. Our WMS has built-in middleware that is capable of integrating with most ERP systems. We have integrated with SAP ECC6, A1, B1, Oracle EBS, JDE, MS, AX, Dynamic Nav, Great Plain, Acumatica and more. Contact us for more information.